Guest Service Agent Team Leader

1 week ago


Melbourne, Victoria, Australia Accor Full time

Job Title: Guest Service Agent Team Leader

Job Summary:

We are seeking a highly skilled Guest Service Agent Team Leader to join our team at Novotel and Ibis Melbourne Central. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and leading a team of Guest Service Agents.

Key Responsibilities:

  • Lead a team of Guest Service Agents to deliver exceptional customer service and achieve high levels of guest satisfaction.
  • Monitor and maintain accurate guest accounts, ensuring all transactions are processed efficiently and accurately.
  • Attend to all incoming calls via the switchboard, providing professional and polite service to guests.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

Requirements:

  • Ability to work rotating 7-day roster.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What We Offer:

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

Why Work for Accor?

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/



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