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Client Services Professional

1 week ago

Sydney, New South Wales, Australia Pedestrian Group Full time

We are seeking a talented Client Services Professional to join our team in delivering exceptional client service. This role requires a customer-focused individual with excellent communication and interpersonal skills.

The key areas of focus for this position include:

  1. Client Communication: Build and maintain strong relationships with clients through effective communication.
  2. Campaign Execution: Collaborate with internal teams to deliver successful campaigns that meet client objectives.
  3. Project Management: Manage multiple projects simultaneously, ensuring timely completion and high-quality results.
  4. Team Collaboration: Work effectively with internal teams to achieve business objectives.

The ideal candidate will have 1-2+ years of experience in client services, with a proven track record of delivering exceptional results. Our ideal talent is a customer-focused individual, with excellent communication and interpersonal skills who seeks to proactively drive client satisfaction with a strong sense of account ownership, measurability, critical analysis, original thinking, and problem-solving skills.

Pedestrian Group is a values-driven workplace with an initiative program focused on people, planet, and community. Our culture of collaboration, kindness, and transparent communications is driven by our values for approachability, trust, and creativity. We are driven by our shared desire to see our clients and our team achieve their best work. We are committed to our team's personal and professional development with progression opportunities within these roles and have hybrid work arrangements.

Essential Skills & Requirements:

  • Customer Service Skills: Proven ability to provide exceptional customer service to clients.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Interpersonal Skills: Ability to build and maintain strong relationships with clients and internal teams.
  • Project Management: Proven ability to manage multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Team Collaboration: Ability to work effectively with internal teams to achieve business objectives.
  • Problem-solving Skills: Proven ability to work efficiently, proactively, and seamlessly think two steps ahead.
  • Flexibility: Flexible, adaptive, and responsive to changing client needs.
  • IT Skills: Comprehensive IT skills - proficient in Google Workspace and Microsoft Office programs.
  • Event Experience: Extensive event and partnership experience – concept, development, and production.
  • Talent Engagement: Extensive talent engagement experience - earned, owned, and paid.
  • Leadership Skills: Capable of leading and directing team projects.
  • Personal Style: Innate sense of personal style and impeccable presentation.