Sydney-Based Client Service Professional

6 days ago

Sydney, New South Wales, Australia TIAA Full time

About Global Client Services

At TIAA, we recognize the importance of building strong, lasting relationships with our clients. As a Senior AVP of Institutional and Wealth Clients, you will play a pivotal role in developing and executing strategies that drive business growth, foster client loyalty, and promote a culture of exceptional client service. You will collaborate closely with internal stakeholders, leveraging your expertise to deliver tailored solutions that meet the evolving needs of our clients.

About the Position

We are seeking a highly skilled and experienced professional who can navigate complex client relationships, driving results-oriented strategies that align with business objectives. You will partner closely with senior leadership, internal stakeholders, and external clients to deliver strategic initiatives, leveraging your analytical skills to identify opportunities for improvement and implement data-driven solutions.

Key Responsibilities:

  • Develop and execute customized client engagement strategies, ensuring alignment with business goals and objectives.
  • Collaborate with cross-functional teams to design and implement innovative solutions, driving business growth and improving client satisfaction.
  • Identify and capitalize on opportunities for process improvements, leveraging your analytical skills to drive efficiency and enhance overall performance.
  • Prioritize and manage multiple projects simultaneously, ensuring timely completion and exceeding expectations.
  • Effectively communicate complex ideas and recommendations to both technical and non-technical audiences, utilizing your excellent verbal and written communication skills.
  • Leverage industry knowledge and best practices to stay ahead of emerging trends and competitor activity, informing strategic decisions and driving business success.
  • Proactively manage and mitigate risks, ensuring adherence to regulatory requirements and company policies.
  • Build and maintain strong partnerships with internal stakeholders, fostering a collaborative environment that promotes open communication and mutual respect.

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