Career Development Specialist

1 day ago

Saint Vincent, Minnesota, Australia beBeeCustomerCare Full time $55,000 - $70,000
Unlock Human Potential with Exceptional Service

We invite professionals to embark on a rewarding career path as a Customer Care Coordinator.

As part of a global network of hearing specialists, we offer progressive career pathways for growth and development in your chosen field.

  • Key Responsibilities:
  • Engage with customers through phone, email, and in-person interactions, providing tailored product information and exceptional customer service experiences.
  • Schedule appointments for hearing assessments and consultations with expert audiologists.
  • Guide customers through our innovative range of hearing devices and accessories, ensuring seamless product knowledge and adoption.
  • Resolve concerns efficiently to ensure every interaction leaves a positive impression and fosters long-term customer loyalty.
  • Contribute to local marketing efforts to promote the clinic and its services, highlighting unique value propositions and expertise.
  • Perform minor hearing aid repairs (training provided), staying up-to-date with the latest technologies and best practices.

Required Skills and Qualifications:

  • 2+ years of experience in delivering customer service in retail or allied health environments, with a proven track record of excellence.
  • Good computer literacy and ability to navigate various software programs (CRM, appointment management, etc.), with a focus on efficiency and productivity.
  • Attention to detail with a solid administrative background and collaborative spirit, ensuring seamless communication and teamwork.
  • A positive, team-oriented attitude with the ability to work independently when needed, adapting to changing priorities and deadlines.

Benefits of Joining Our Team:

  • A competitive remuneration package, reflecting market standards and industry norms.
  • Ongoing training and continuing professional development to support career growth and opportunities, enhancing skills and expertise.
  • Clinic incentives available throughout the year, recognizing outstanding performance and contributions.
  • Paid Parental Leave, promoting work-life balance and supporting employee well-being.
  • Hearing Aid Benefits available to Employees, Family, and Friends, demonstrating a commitment to employee wellness and benefits.
  • Access to Employee Assistance Program (EAP) at no cost, providing confidential support and resources.

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