Senior Operations Coordinator
2 weeks ago
The Operations Manager is responsible for overseeing daily operations, client relationships, and internal processes.
Key Responsibilities- Liaise with clients to review contracts and coordinate certifications.
- Maintain client records, process audit reports, and update the company's ERP system.
- Manage audit scheduling, report distribution, and ensure data integrity.
- Oversee office activities, manage correspondence, and coordinate staff recruitment, training, and performance reviews.
- Address client inquiries, resolve complaints, and track client satisfaction indicators.
- Prepare and present operational and audit reports in monthly meetings.
- Manage the collection and reporting of process data to management.
- Coordinate with auditors, manage office staff workloads, and maintain a positive team environment.
- Proven experience in client management and operations.
- Strong organisational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Ability to manage and lead a team effectively.
This role offers a competitive salary, professional development opportunities, a collaborative and supportive work environment, and the chance to contribute to a leading auditing and certification company.
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