Patient Services Coordinator

3 weeks ago

Melbourne, Victoria, Australia St Vincent's Hospital Melbourne Full time
About the Role

We are seeking a highly skilled and experienced Patient Services Clerk to join our team at St Vincent's Hospital Melbourne. As a key member of our Environmental Services team, you will play a critical role in providing exceptional patient care and support to our clinical areas.

Key Responsibilities:

  • Provide clerical support to clinical staff, including admitting patients, completing reception duties, and delivering exceptional customer service.
  • Create patient records and complete all necessary information accurately and in line with current procedures.
  • Admit patients accurately and in a timely manner.
  • Maintain a high level of customer service by handling patient inquiries via telephone and in person, in an efficient, professional, and caring manner.
  • Arrange appointments for patients as requested by clinical staff.

Requirements:

  • Previous administration experience in a health setting.
  • Knowledge of medical terminology.
  • Knowledge of private health fund billing and public health funding.
  • Knowledge of Patient Administration Systems.
  • Strong communication skills, both written and verbal.
  • Ability to work independently in a multidisciplinary team.
  • Advanced computer skills, including Microsoft Office applications.
  • Excellent customer service skills.
  • Current National criminal history check, or willing to obtain.

What We Offer:

  • A focus on wellbeing initiatives, with regular events and programs.
  • Confidential, solutions-focused employee counselling.
  • A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month).
  • Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
  • Salary Packaging – Increase your take home pay.
  • In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks.
  • Discounts and Promotions always available through our Foundation.
  • Regular opportunities for professional development to assist you to reach your career goals.
  • Culture of continuous improvement.

About the Team:

You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent's Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew.

Working at St Vincent's:

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application:

  • Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Position Description and Critical Job Demands Checklist:

Contact Details:

Nikki Clark

Alternate Contact:

Closing Date:

6 October :59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct

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