Receptionist/Patient Services Coordinator

1 week ago


Melbourne, Victoria, Australia St Vincent's Hospital Melbourne Full time
Job Title: Receptionist/Patient Services Clerk

St Vincent's Hospital Melbourne is seeking a skilled and compassionate Receptionist/Patient Services Clerk to join our team.

About the Role

This is a part-time opportunity to cover parental leave, working Tuesday to Friday, 8:00am to 4:00pm, with the possibility of picking up extra hours when available. The successful candidate will be based in Kew at our Caritas Christi site.

Key Responsibilities
  • Create and maintain accurate patient records, adhering to current procedures.
  • Ensure timely and accurate admission and discharge processes.
  • Provide exceptional customer service, handling patient inquiries via phone and in person.
  • Arrange appointments for patients as requested by clinical staff.
Requirements
  • Previous administration experience in a health setting.
  • Knowledge of medical terminology.
  • Understanding of private health fund billing and public health funding.
  • Experience with Patient Administration Systems.
  • Strong written and verbal communication skills.
  • Ability to work independently in a multidisciplinary team.
  • Advanced computer skills, including Microsoft Office applications.
  • Excellent customer service skills.
  • Current National criminal history check, or willingness to obtain.
What We Offer
  • A focus on wellbeing initiatives, with regular events and programs.
  • Confidential, solutions-focused employee counselling.
  • A healthy work-life balance, with full-time employment offering a monthly Accrued Day Off.
  • Ability to join Fitness Passport, with access to a wide range of fitness facilities.
  • Salary Packaging, increasing take-home pay.
  • Discounts and promotions through our Foundation.
  • Regular opportunities for professional development.
  • A culture of continuous improvement.
About the Team

You will be part of the Environmental Services team, a large and varied department operating across multiple locations within the St Vincent's Melbourne campus.

As a Receptionist/Patient Services Clerk, you will be working closely with Patients Services Clerks at both Fitzroy and Kew locations.

Working at St Vincent's

St Vincent's Hospital Melbourne is a leading teaching, research, and tertiary health service, driven by values of Compassion, Justice, Integrity, and Excellence.



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