Genetic Counselling Patient Services Coordinator

3 weeks ago

Melbourne, Victoria, Australia Monash IVF Group Full time
Role Overview

Monash IVF Group is seeking a highly skilled and compassionate Genetic Counselling Patient Services Coordinator to join our team. As a key member of our Genetic Counselling Team, you will play a vital role in delivering exceptional customer service to our patients requiring genetic counselling.

Key Responsibilities
  • Support the Genetic Counselling Team in providing professional, efficient, and empathetic service to patients.
  • Work closely with the Genetic Counselling Team, IVF Specialists, Laboratory staff, and patients to ensure a smooth process for individuals and couples undergoing IVF treatment, accessing prenatal services, and undergoing reproductive carrier screening.
  • Receive and process IVF referrals, appointments, and medical records, ensuring accurate and timely information.
  • Provide administrative support to the genetic counselling team, including sending letters, organizing billing, and reviewing invoices.
  • Inform patients about required information for their genetic counselling appointments and provide an overview of the genetic counselling journey.
  • Obtain and review referrals and reports, and in association with lead genetic counsellors, triage to clinical team.
  • Manage genetic counselling databases, calendars, and update policies and procedures.
  • Triage and assist with phone and email enquiries regarding services provided by the genetic counselling team.
  • Coordinate, minute take, and manage intradepartmental team meetings.
  • Accurate data entry into the patient management system.
Requirements
  • Highly skilled and demonstrable medical/specialist reception and administrative experience.
  • Experience in science or a related health discipline is strongly desired.
  • Excellent telephone manner.
  • Exceptional computer and IT skills, Microsoft Office Suite essential.
  • Strong attention to detail.
  • Ability to work cohesively within a multi-disciplinary team.
  • Superior time management skills with proven ability to multitask.
  • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.
  • Relevant working experience in health services.
  • An understanding of the role and responsibilities of a Genetic Counsellor is highly desirable.
  • Highly organized with excellent time management, attention to detail.
  • High level of initiative.
  • Able to work cohesively with a multi-disciplinary team.
  • Strong verbal and written communication skills.
  • Dynamic, flexible, and adaptable in a fast-paced environment.
Why Work for Us?

At Monash IVF Group, we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.

Monash IVF Group values each and every one of our employees. We ensure all employees feel included, supported, and valued. Being part of the Monash IVF Group gives you access to many benefits, including:

  • A Learning & Development Framework that supports your professional development.
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social, and financial.
  • Discounts on Monash IVF Group fertility and ultrasound services.
  • Paid IVF Leave.
  • Paid Parental Leave - 12 weeks plus superannuation.
  • Access to Fitness Passport gym membership.

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