Genetic Counselling Patient Services Coordinator

3 weeks ago


Melbourne, Victoria, Australia Monash IVF Group Full time
Role Overview

As a Genetic Counselling Patient Services Coordinator at Monash IVF Group, you will play a vital role in delivering exceptional customer service to our patients requiring genetic counselling. You will work closely with the national Genetic Counsellor team to ensure a smooth process for individuals and couples undergoing IVF treatment, accessing prenatal services, and undergoing reproductive carrier screening and other genetic tests.

Key Responsibilities
  • Support the Genetic Counselling Team in delivering a professional, efficient, and empathetic service to patients.
  • Work with IVF Specialists, Laboratory staff, and patients to ensure a seamless process for genetic counselling and testing.
  • Process IVF referrals, appointments, and medical records, ensuring accurate and timely information.
  • Provide administrative support to the genetic counselling team, including sending letters, organizing billing, and reviewing invoices.
  • Inform patients about required information for genetic counselling appointments and the genetic counselling journey.
  • Triage and assist with phone and email enquiries regarding services provided by the genetic counselling team.
  • Coordinate and minute intradepartmental team meetings.
  • Accurately enter data into the patient management system.
Requirements
  • Highly skilled and demonstrable medical/specialist reception and administrative experience.
  • Experience in science or a related health discipline is strongly desired.
  • Excellent telephone manner and communication skills.
  • Exceptional computer and IT skills, with proficiency in Microsoft Office Suite.
  • Strong attention to detail and ability to multitask.
  • Ability to work cohesively within a multi-disciplinary team.
  • Superior time management skills and a willingness to adapt to a fast-paced environment.
  • Relevant working experience in health services and an understanding of the role and responsibilities of a Genetic Counsellor is highly desirable.
Why Work for Monash IVF Group?

At Monash IVF Group, we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.

Monash IVF Group values each and every one of our employees, ensuring they feel included, supported, and valued. As a member of our team, you will have access to many benefits, including a Learning & Development Framework, an Employee Assistance Program, discounts on fertility and ultrasound services, paid IVF Leave, and more.



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