Guest Assistance Team Member

1 month ago


Melbourne, Victoria, Australia Virgin Australia Full time

We're looking for a Guest Assistance Team Member to join our team at Virgin Australia. As a key member of our Guest Assistance Team, you will play a vital role in ensuring our guests with specific requirements have a positive experience.

Key Responsibilities:

  • Provide assistance to guests with visible disabilities, non-visible disabilities, and other specific mobility and assistance requirements.
  • Guide and assist guests through their pre-boarding experience to their departure gates.
  • Ensure sufficient Ground Support Equipment is available for our guests the day ahead of their travel.
  • Transport guests who need help with mobility through the terminal in our buggies and ensure they get to their departure gates on time.
  • Help passengers in the event of flight disruptions and cancellations.
  • Support our Guest Service Agents where required and appropriate.

Requirements:

  • Customer service experience and experience working in a physical, manual handling job.
  • Ability to build rapport with guests and their families.
  • Physical fitness and ability to lift 25kgs and walk 20,000 – 30,000 steps per day.
  • Current, unrestricted Australian Drivers Licence.
  • Ability to pass a pre-employment physical assessment and drug and alcohol check.

What We Offer:

  • Heavily discounted air travel for you and your loved ones.
  • Generous annual leave allowance.
  • Plenty of opportunities for career progression.
  • Extensive training.
  • Family friendly policies.
  • Free onsite physio.
  • Full uniform.
  • Discounted corporate health insurance.
  • Free airport parking while on duty.

We're committed to looking after you and our guests. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we'd love to hear from you.


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