Infrastructure Technician
4 days ago
The ideal candidate for this role will have at least 2 years of experience working in a Service Desk or Field Services role, with a strong understanding of IT infrastructure, including networking technologies such as routers, switches, VLANs, WLANs, WANs, TCP/IP, Radius, and VPNs.
**Key Responsibilities:**
- Provide technical support and assistance to customers via phone, email, or on-site visits.
- Diagnose and resolve complex technical issues related to IT infrastructure, networking technologies, and operating systems.
- Maintain accurate records of incidents, problems, and resolutions in our ticket management system.
**Requirements:
- At least 2 years of experience working in a Service Desk or Field Services role.
- Strong understanding of IT infrastructure, including networking technologies such as routers, switches, VLANs, WLANs, WANs, TCP/IP, Radius, and VPNs.
- Proven experience with Active Directory, DNS, DHCP, and group policy management.
- Excellent communication and problem-solving skills.
We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience, plus benefits and opportunities for career growth.
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