IT Technician

Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.

We are seeking a highly competent IT Technician to install, maintain, and optimize the company's computer systems and networks. This role will collaborate closely with various departments to ensure seamless IT operations and support the company’s technical infrastructure through proactive problem-solving, technical expertise, and user support.

**Key Responsibilities**
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
- Provide technical support across the company to ensure optimal operations.
- Set up accounts for new users and assist with password or login problems.
- Test and evaluate new technology to drive continuous improvement in IT support.
- Ensure security and privacy of networks and computer systems.
- Provide support, including procedural documentation and relevant reports.
- Keep records of repairs and fixes for future reference.
- Offer timely technical support and teach users how to utilize computers correctly.
- Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.

**Requirements**:

- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Proven experience as an IT Technician or relevant position.
- Excellent diagnostic and problem-solving skills.
- In-depth understanding of computer systems (hardware/software) and networks.
- Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office).
- Knowledge of internet security and data privacy principles.
- Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
- Excellent communication abilities with a customer-oriented approach.

**Benefits**
- Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues
- Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs
- Welcome your newest family member with a special gift
- Hybrid working arrangement