Datacenter Technician

3 days ago

Sydney, Australia Microsoft Full time

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**Responsibilities**:
**As a Datacenter Technician, your success will be measured by**:
Data Center Operations
- Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
- Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
- Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
- Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with mínimal guidance from other technicians.

Service Delivery
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with mínimal customer and business disruption.
- Provides guidance to technicians troubleshooting issues.
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with mínimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.

Managing Services
- Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.

Data Center Work Environment
- Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Complies with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

Ownership
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Learns the client’s business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.

Other
- Embody our culture and values

**Qualifications**:
**Required Qualifications**:

- High school diploma or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

While not required, we also look for the following Preferred Qualifications:

- 2+ years' experience supporting IT equipment or related technology
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud backgro

  • Dc It/run Technician

    6 months ago

    North Sydney, Australia OVHcloud Full time

    Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers. POSITION: As L1 Technician, you will provide level 1 support to datacenter...

  • Data Center Technician

    2 days ago

    Sydney, Australia Microsoft Full time

    Business Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you...

  • Critical Environment Technician

    7 months ago

    Sydney, Australia Microsoft Full time

    As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...

  • Data Center Logistics Technician

    4 days ago

    Sydney, Australia Microsoft Full time

    **Why Microsoft** In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Inventory & Asset Technician. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT,...

  • Critical Environment Technician

    6 months ago

    Sydney, Australia Microsoft Full time

    As a **Critical Environment Technician** (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...

  • Critical Environment Technician

    4 weeks ago

    Sydney, Australia Microsoft Full time

    As a **Critical Environment Technician** (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...

  • Critical Environment Technician

    6 months ago

    Sydney, Australia Microsoft Full time

    Overview As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how...

  • Network Infrastructure Decommission Technician, Dcc

    7 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of Cloud Computing. We are currently expanding our decommissioning team and are looking for a proven network and cable...

  • Network Infrastructure Decommission Technician, Dcc

    6 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma - Can lift and rack equipment up to 20 kgs Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of Cloud Computing. We are currently expanding our decommissioning team and are...

  • Principal Field Operations Integration Manager

    6 months ago

    Sydney, Australia Microsoft Full time

    Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As Principal Field Operations Integration Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. All of Microsoft’s Cloud Operations & Innovation...

  • Datacenter IT Technician Trainee

    8 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? If so, we want to meet you and help grow your technical skills! At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company. You will work with the world’s...

  • Datacenter IT Technician Trainee

    8 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? If so, we want to meet you and help grow your technical skills! At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company. You will work with the world’s...

  • Datacenter IT Technician Trainee

    3 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? If so, we want to meet you and help grow your technical skills! At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company. You will work with the world’s...

  • Datacenter IT Technician Trainee

    9 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? If so, we want to meet you and help grow your technical skills! At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company. You will work with the world’s...

  • Data Center Critical Environment Technician Manager

    6 months ago

    Sydney, Australia Microsoft Full time

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. **Microsoft’s Cloud Operations & Innovation (CO+I)** is the engine that powers our cloud services. As a **CO+I Critical...

  • Network Infrastructure Decommission Technician, Dcc

    3 months ago

    Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers...

  • Data Center Critical Environment Technician Manager

    6 months ago

    Sydney, Australia Microsoft Full time

    Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ...

  • Data Center Operations Manager

    2 months ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job OverviewAt Microsoft, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We are seeking a highly skilled Data Center Critical Environment Technician Manager to join our team.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...

  • Equipment Procurement Manager

    7 months ago

    Sydney, Australia Microsoft Full time

    Overview Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and...