Service Repair Technician

1 week ago


Australia Milwaukee Electric Tool Corporation Full time

About Milwaukee Electric Tool Corporation

We are a leading manufacturer of power tools and equipment, committed to delivering high-quality products and exceptional customer service. Our company culture is built on a foundation of innovation, teamwork, and a passion for excellence.

Job Summary

We are seeking a skilled Service Repair Technician to join our team in Carole Park, QLD. As a Service Repair Technician, you will be responsible for diagnosing and repairing returned products in accordance with manufacturer's warranty and ACCC regulations.

Key Responsibilities

  • Product Diagnosis and Repair
    • Dismantle and reassemble products to diagnose faults
    • Deliver high-quality repairs within a timely manner
  • Troubleshooting and Quality Control
    • Diagnose and troubleshoot faults in power tool products and equipment
    • Ensure products meet specifications outlined by the manufacturer
  • Process Improvement
    • Continuously improve warranty and service processes to streamline operations
  • Communication and Collaboration
    • Provide support and feedback to service operations, compliance, and quality departments

Requirements

  • Technical Aptitude
    • Strong technical/mechanical aptitude and keen interest in repairing electrical products
  • Problem-Solving Skills
    • Strong problem-solving skills and ability to work to set KPIs
  • Interpersonal and Communication Skills
    • Excellent personal presentation and time management skills
    • Strong interpersonal skills and computer skills

What We Offer

  • Competitive Salary and Benefits
    • Generous discounts on company products
    • Recognition programs and social events to celebrate team achievements
    • Access to professional development programs
    • Paid Parental Leave and Employee Assistance Program


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