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NBN Field Technician

2 months ago

Melbourne, Victoria, Australia Rubix Solutions Full time
About the Role:

We are seeking a dedicated and experienced Telecommunication Field Technician to support the activation and assurance of NBN services at customer premises. Reporting to the Field Supervisor, you will handle day-to-day tasks involved in network activation and service assurance.

Key Responsibilities:
  • Collaborate with the operations team to meet contractual KPIs
  • Deliver outstanding customer service
  • Work closely with the Field Supervisor to ensure prompt resolution of issues
  • Install aerial fibre and copper within the power corridor
  • Perform NBN installations and activations at customer premises
  • Conduct basic fault testing and diagnostics within the NBN network
  • Support and mentor trainees as part of our Traineeship Program
  • Conduct site audits and ensure client expectations are met
About You:

The ideal candidate will have solid experience working on NBN technologies, particularly at customer premises, and possess strong communication and stakeholder management skills. In addition, you'll have:

  • Experience in the telecommunications industry, with a Certificate III in Telecommunications (or equivalent)
  • In-depth knowledge of FTTN & FTTP technologies
  • A proven track record of delivering excellent customer service
  • NBN Enable certification
  • Expertise in cabling at customer premises
  • Skills in basic fault diagnosis within the NBN network
  • Accreditation for aerial fibre and copper installations
  • A commitment to high-quality workmanship with no defects
  • Adherence to productivity, safety, and quality standards
  • A proactive approach to identifying and addressing potential hazards, ensuring a safe work environment