Customer Field Technician

5 days ago


Melbourne, Victoria, Australia NBN Co Full time

Are you eager to embark on a rewarding career in the telecommunications industry? nbn Co is seeking talented individuals who are new to the industry and ready to take on the challenge of building Australia's future.

This role offers an exciting opportunity to work as a Customer Field Technician, handling customer service tasks across various nbn technologies. As a newcomer to the industry, you will have the chance to develop your skills and knowledge in a self-directed role, installing, repairing, and maintaining nbn products and services.

Your typical day could include any or all of the following functions while delivering exceptional customer service within your role:

  • Cabling installation (copper and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE
  • Working at heights and in confined spaces

The ideal candidate will possess outstanding customer service skills, the ability to communicate effectively and personably, and be self-driven and motivated to manage themselves effectively.

In return for your hard work, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits such as discounted gym memberships, vehicle, laptop, tools, uniform and phone provided, options for salary sacrificing, and a company that prioritizes balance and wellbeing.

If you're inspired by the prospect of learning more about this role, nbn Co's free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians do every day – from the comfort of your own home. Please visit our Digital Work Experience to get real-life insights into the role.


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