Operations Team Coordinator

6 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $70,000 - $95,000

Job Title: Operations Assistant - Team Coordinator

 

Role Overview

We are seeking a highly organized and detail-oriented Operations Assistant to join our Audio Visual team in Melbourne or Sydney.

As the key coordinator, you will be responsible for managing schedules, resources, and administrative tasks to ensure seamless service delivery and project success.

 

Key Responsibilities
  • Coordinate schedules for Audio Visual Field technicians, including emergency resourcing to minimize disruptions.
  • Manage staff availability, shifts, and leave records.
  • Liaise with clients, subcontractors, and internal teams via phone and email to provide excellent communication and customer service.
  • Track and report on workforce KPI metrics such as resource utilization and scheduling efficiency.
  • Work closely with the Head of Audio Visual and team members to ensure a seamless client experience.
  • Oversee fleet maintenance and repairs.
  • Manage ticket queues, SLA adherence, and complaint/escalation resolution.
  • Coordinate travel arrangements for the AV team.
  • Manage procurement for hardware and software licensing for the AV team.
  • Oversee sundry expense management and assist with license management.
  • Provide PA support to the AV management team.
Requirements

To succeed in this role, you will need:

  • A strong commitment to delivering exceptional service and solutions that meet client needs.
  • Proven ability to manage complex schedules and balance multiple priorities with ease.
  • A proactive, problem-solving mindset with the confidence to make sound decisions when addressing resourcing challenges.
  • Excellent verbal and written communication skills, with the professionalism to liaise with team members, clients, and stakeholders.
  • Meticulous attention to detail when maintaining schedules, records, and reports.
  • A collaborative approach, fostering positive relationships within the team and across departments.
  • Adaptability to thrive in a fast-paced environment and respond quickly to changing requirements.
What We Offer

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work. Here's what we offer:

  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximize your money.
  • Choice of IT equipment to maximize your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

 

This is an exciting opportunity for a motivated and organized individual to join our dynamic team and contribute to delivering exceptional service to our clients.

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