Resort Front Office Manager

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $72,000 - $96,000

At Wilpena Resort, we are seeking a skilled and motivated Front Office Manager to oversee the daily activities of our front office team. As a key member of our management team, you will be responsible for leading and developing your team, fostering a positive work culture and ensuring seamless operations.

**Job Description**
Our ideal candidate will have previous experience in a resort front office management role, with a proven track record of leading and developing high-performing teams. You will possess exceptional interpersonal and communication skills, with the ability to motivate and inspire your team to deliver outstanding results. A strong focus on providing an exceptional guest experience is essential, as well as a deep understanding of the importance of maintaining accurate records and managing accounts. The successful candidate will also be highly organized, with excellent time management skills and the ability to prioritize tasks effectively.

**Key Responsibilities**
* Supervise and coordinate the daily activities of the front office team
* Develop and implement effective procedures to ensure seamless operations
* Provide exceptional guest service and respond to guest inquiries and complaints
* Maintain accurate records and manage accounts using the park booking system
* Collaborate with other departments to ensure smooth operations and guest satisfaction
* Ensure compliance with company policies and procedures

**Requirements**
* Previous experience in a resort front office management role
* Proven track record of leading and developing high-performing teams
* Exceptional interpersonal and communication skills
* Strong focus on providing an exceptional guest experience
* Deep understanding of the importance of maintaining accurate records and managing accounts
* Highly organized, with excellent time management skills and the ability to prioritize tasks effectively

**Benefits**
* Competitive salary and benefits package
* FREE accommodation and meals
* Lead a fun, talented team in this stunning location
* Discounts with our G'day Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotions and opportunities

**Why Work for Us**
We are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

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