Front Office Manager: Discovery Resorts

About Us G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards.
Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Resorts - Wilpena, the gateway to the breathtaking Flinders Ranges, 430 kilometers north of Adelaide.
Experience the beauty of the 800 million-year-old natural amphitheatre of Wilpena Pound and share in unforgettable adventures like scenic flights, 4WD tours, mountain biking, bushwalking, and Aboriginal cultural experiences.
As the only accommodation in the Ikara-Flinders Ranges National Park, our resort offers a variety of stunning options, from glamping tents to modern resort rooms and campsites.
Enjoy delicious local cuisine, exceptional stargazing, and become part of a team that immerses visitors in Australia's stunning landscapes
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Wilpena Resort recognises their commitment to traditional owners of the land in which we operate, and therefore, encourage applications from Adnyamathanha peoples.
About the Role Supervise and coordinate the daily activities of the front office team.Support and develop the front office team, fostering a positive team cultureCollaborate with other departments to ensure smooth operations and guest satisfaction.Provide an exceptional guest experienceProcess guest arrivals and departuresAccurately using the park booking system to make reservations and manage accountsCoordinate with the Housekeeping team to track readiness of accommodationSupply guests information regarding property and local areas of interestCompleting the day-to-day office administrationOperate a roster over a 7 day period About you To be successful in this role you will have:Previous experience in a resort front office management roleExperience leading and developing teamsExceptional interpersonal and communication skillsHighly motivated and able to work collaboratively within a teamSuperior organisational and time management skillsProficient experience in RMSPrevious experience working remotely advantageous Why work for us Competitive salaryFREE accommodation and mealsLead a fun, talented team in this stunning locationDiscounted accommodation at over 300 G'day Group holiday parks nationally.Discounts with our G'day Rewards PartnersService recognition awardsAccess to Employee Assistance ProgramInternal promotions and opportunitiesIf you're ready for a job like no other, APPLY NOW
Before receiving a job offer, candidates must consent to a Federal Police Clearance.
Additionally, a valid Working with Children's Check specific to the state may be required.At Wilpena Resort we recognise that we are strengthened by our partnership with Aboriginal and Torres Strait Islander peoples, specifically, with the traditional owners of the land in which we operate.The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and section 65 of the Equal Opportunity Act 1984 (SA).
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making.
Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.