Resort Manager

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Hotel Manager | The Sebel Bowral Heritage Park**

Nestled at the base of Mount Gibraltar and surrounded by country gardens and lush greenery, the Sebel Bowral Heritage Park is a peaceful and relaxing retreat in the Southern Highlands, just an hour and a half south of Sydney.

We are seeking a skilled and experienced Resort Manager to lead and inspire a highly professional and dedicated team whilst steering the business operations and strategies for this one of a kind property. You will play a **vital role** in overseeing and managing all operational aspects of our resort, ensuring exceptional service delivery, operational efficiency, and guest satisfaction.

**WHAT IS IN IT FOR YOU**:

- ** Work Your Way in picturesque surroundings well known for its award-winning restaurants, cold climate wineries and boutique shops.**:

- Unlock **worldwide benefits **on accommodation, dining, lifestyle and more
- Enjoy working within a **supportive, engaging & collaborative **team environment.

**WHAT YOU WILL BE DOING**:

- Lead and manage **the overall operations **of the **resort**, including front office, housekeeping, and maintenance.
- Be hands on with a small team, engaging with guests directly.
- Develop and implement effective strategies to achieve and exceed marketing targets.
- Revenue management with the central revenue team.
- **Maintain** and **enhance** operational standards to **exceed** guest expectations.
- Develop and implement** effective** strategies to** optimize** operational efficiency and productivity.
- **Collaborate **with the team to establish and maintain **effective **communication channels, fostering a positive and cohesive team environment and workplace culture.
- Mentoring and coaching the team to **enhance** skills and maintain high service.
- Maintain a strong focus on guest satisfaction, **promptly **engaging in service recovery.
- Stay updated with industry trends, competitor analysis, and best practices to drive **innovation** and **improvement.**:

- Ambassador of unique experiences for guest and staff.

**YOUR SKILLS AND EXPERIENCE INCLUDES**:

- Experience as a Hotel / Resort Manager, Assistant Hotel Manager or in a** similar leadership** role within the hospitality industry.
- An eagerness to grow personally and professionally.
- **Exceptional **organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.
- Sound **knowledge **of hotel operations, including revenue management, front office, housekeeping and maintenance.
- Familiarity with property management systems and other relevant software.
- Ability to make strategic decisions and problem-solve effectively, even in high-pressure situations.
- A passion for delivering exceptional customer service.

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.