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5 days ago
We are seeking a motivated and proactive customer service professional to join our community-focused organisation in the northern suburbs of Australia.
Key Responsibilities:- Provide accurate information to community members to resolve their inquiries
- Stay up-to-date with council operations and be aware of any changes
- Promote and maintain high-quality customer service in all communications with customers on the phone
- Previous customer service and/or call centre experience
- Local government knowledge is beneficial
- Effective written and verbal communication skills
- Dispute handling and problem-solving abilities
At this role, we value diversity and welcome unique contributions from all individuals. This position offers a 4-month temporary contract with possible extension, working for an innovative and community-focused team.
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