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Personal Banking Consultant

1 month ago

Sydney, New South Wales, Australia HSBC Full time
About the Role

We are seeking a highly motivated and customer-focused Personal Banking Consultant to join our team at HSBC's George Street, CBD Branch. As a key member of our branch, you will be responsible for providing exceptional customer service and advice on our range of personal banking products and services.

Key Responsibilities
  • Provide a seamless end-to-end customer experience by advising on appropriate products and services
  • Be the brand ambassador for HSBC in our branch, liaising directly with customers
  • Introduce, promote and assist customers with digital banking solutions to meet customer needs
  • Contribute to fulfilling customer needs by providing personal banking products and services with a customer-centric approach
  • Manage customer feedback and enquiries effectively
  • Participate in ongoing training and development plans
Requirements

To be successful in this role, you will need:

  • A proven track record in customer excellence gained in banking, sales, hospitality or retail
  • The desire to develop your financial expertise and grow your career
  • Ability to understand and provide solutions to meet individual customer needs
  • A passion for delivering first-class customer service and making a difference
  • A proven ability to multitask and strong attention to detail
  • The Higher School Certificate or equivalent certification
What We Offer

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.