Mortgage Team Manager
3 weeks ago
Role Overview
We are seeking a highly skilled and experienced Team Lead to join our team at Keegan Adams. As a Team Lead, you will play a crucial role in ensuring an expert and well-polished experience for our customers.
Key Responsibilities
- Develop and enhance service relationships with current and prospective customers
- Provide inbound and outbound customer support in pre-sales, onboarding, settlement and servicing, as well as mentor the team on best practice and up-skill them
- Support applications through the sales funnel, understanding customers needs and providing solutions
- Educate customers on the product(s) and deliver the best customer outcomes
- Problem solving and complaints handling, working with the wider team to manifest excellent solutions for customers
About You
- Sound knowledge of the lending and mortgages industry
- At least 4 years of experience in the mortgage industry
- Team leadership qualities, even if not in a formal leadership role previously
- A true passion for people and relationships, with outstanding communication skills
- University degree in finance, economics or business management
What We Offer
- Be mentored by a high performing team and be a crucial part of everyday operations
- Up-skill in Operations, Product, Compliance and/or Marketing
- Culture that values progression and professional development
- Competitive remuneration
This is a full-time, permanent position based in our stunning offices.
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