Mortgage Team Manager

3 weeks ago


Double Bay, New South Wales, Australia Keegan Adams Full time

Role Overview

We are seeking a highly skilled and experienced Team Lead to join our team at Keegan Adams. As a Team Lead, you will play a crucial role in ensuring an expert and well-polished experience for our customers.

Key Responsibilities

  • Develop and enhance service relationships with current and prospective customers
  • Provide inbound and outbound customer support in pre-sales, onboarding, settlement and servicing, as well as mentor the team on best practice and up-skill them
  • Support applications through the sales funnel, understanding customers needs and providing solutions
  • Educate customers on the product(s) and deliver the best customer outcomes
  • Problem solving and complaints handling, working with the wider team to manifest excellent solutions for customers

About You

  • Sound knowledge of the lending and mortgages industry
  • At least 4 years of experience in the mortgage industry
  • Team leadership qualities, even if not in a formal leadership role previously
  • A true passion for people and relationships, with outstanding communication skills
  • University degree in finance, economics or business management

What We Offer

  • Be mentored by a high performing team and be a crucial part of everyday operations
  • Up-skill in Operations, Product, Compliance and/or Marketing
  • Culture that values progression and professional development
  • Competitive remuneration

This is a full-time, permanent position based in our stunning offices.



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