Customer Service Representative

7 days ago


Melbourne, Victoria, Australia SG Fleet Full time
Company Overview

We are a financial services company specialising in fleet management, vehicle leasing, and salary packaging with a presence across Australia, the UK, and NZ.

Job Description

This role is responsible for delivering timely, accurate information to customers and presenting our services and benefits. It supports attracting potential customers, retaining existing ones, and developing other consultants in the service centre.

Key Responsibilities:
  • Respond to enquiries efficiently, educating customers to ensure they have all the necessary information to make informed decisions about leasing a vehicle.
  • Learn and understand our products, processes, contract types, and services, providing support and advice to customers.
  • Process customer requests on behalf of or via other teams/parties, considering the end-to-end delivery stream that's invisible to external customers.
  • Resolve customer complaints through our Customer Complaint Management Process.
  • Maintain excellent systems notes that are accurate, complete, and timely, applying customer service best practices.
Skills and Experience:
  • Extensive experience in customer relations/sales.
  • Experience in creating teamwork.
  • Effective communication verbally and written.
  • Able to resolve problems thoroughly and effectively.
  • Strong organisational and prioritisation skills.
  • Strong technical/numerical skills.
  • Able to share knowledge and coach team members.
Salary and Benefits:

We offer an estimated salary of AU$60,000 - AU$80,000 per year, depending on experience. Other benefits include up to four extra days of leave each year (Wellness days), 20 weeks paid parental leave, industry-leading vehicle salary packaging, monetary service milestone awards, recruitment referral bonus, discounted mobility products and services, flexible work arrangements, career progression opportunities, education support, two paid volunteer days, and health and wellbeing support.



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