Energy Storage System Specialist

7 days ago

Australia beBeeEnergyStorage Full time $90,000 - $120,000

Job Title: Energy Storage System Specialist

We are seeking an exceptional candidate to join our team as an Energy Storage System Specialist. This is a unique opportunity to work with cutting-edge technology and make a real impact in the field of renewable energy.

About the Role:

This role demands high levels of interaction with customers, installers, and employees, making strong technical skills and exceptional customer service abilities essential. As an Energy Storage System Specialist, you will be responsible for educating installers and customers to ensure confidence in their residential energy storage systems.

Key Responsibilities:

  • Educate installers and customers on the safe and effective use of energy storage systems.
  • Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
  • Escalate complex concerns to Tier 2 support, Service Engineering, or Field Service teams as needed.
  • Accurately document issues and data in the CRM database.

Requirements:

  • A minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
  • Excellent written and verbal communication skills in English.
  • Outstanding customer service skills.
  • Ability to effectively prioritize and manage shifting priorities.
  • Experience with CRM systems and the MS Office Suite.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for renewable energy, we encourage you to apply for this exciting opportunity.

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