Customer Service Representative

3 days ago


West Melbourne, Victoria, Australia Charterhouse Full time
Job Details

Location: Western Suburbs

Salary: $33 - $37 per hour, Benefits: $36.50 ph + super

Job Type: Part Time

Discipline: Administration & Office Support

About the Role

We are seeking a Customer Service Officer to join our team in the Western suburbs. This is a part-time position, working 4 days a week, with the opportunity to start ASAP.

The successful candidate will be responsible for managing daily operations of Council's community facilities, including reservations, inspections, stock control, room setup, user training, and reporting.

Key Responsibilities:

  • Manage daily operations of Council's community facilities
  • Provide excellent service and communication to strengthen relationships with tenants and boost community engagement
  • Develop and implement best practice policies and procedures for facility management
  • Maintain assets to meet customer needs and ensure a high-quality appearance and function
  • Support team operations with a focus on quality management, asset care, customer support, and compliance with risk and safety procedures
Requirements

To be successful in this role, you will need:

  • Familiarity with CRM's and administrative support systems, including electronic management and booking systems
  • Experience in project administration or developing procedures and guidelines within local government or community services
  • Proficiency in computer software, including Microsoft Office applications, and ability to respond effectively to ensure high-quality customer service
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all staff.

We are an equal opportunity employer and welcome applications from diverse candidates.



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