Customer Service Team Leader Position

2 weeks ago

Windsor, Australia beBeeCareers Full time $80,000 - $100,000
Customer Service Team Leader Job Overview
We are seeking a highly motivated and experienced customer service professional to lead our local team in Queensland. The ideal candidate will deliver exceptional service and experience for our customers, acting as a key contact within the business. Continuous improvement in customer service standards is essential to support growth.

Key Responsibilities

The successful candidate will oversee the delivery of high-quality customer service, managing multiple tasks and ensuring seamless interactions with internal teams and external customers.

  • Optical Knowledge and Skills
  • Innovative Thinking and Problem-Solving
  • At least 2 years' experience in customer service, preferably in a call centre environment
  • Excellent Interpersonal and Communication Skills (written and verbal)
  • Strong Business Acumen and Analytical Skills
  • Proficient in Computer Systems and Tools, including Ordering Systems
  • High Attention to Detail and Organizational Skills

Personal Qualities
  • Natural Leadership and People Skills
  • Interest in Pursuing a Career in the Optical Industry
  • Highly Organized, with Ability to Manage Multiple Tasks and Priorities
  • Reliable, Punctual, Proactive, and Enthusiastic

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