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Hotel Front Office Supervisor

1 week ago

Sydney, New South Wales, Australia Sofitel Mumbai BKC Full time

The Front Desk Manager at Sofitel Mumbai BKC is responsible for delivering exceptional guest experiences. This involves overseeing duty managers, reception, and one touch teams to ensure seamless operations.

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The role requires focusing on arrival and departure experiences for guests, owning loyalty within the hotel through membership enrolments and satisfaction, and working on strategies to achieve key performance indicators such as upselling, loyalty enrolments, guest experience arrival and departure scores, Ambassador Engagement, and financial targets.

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You will work closely with all hotel departments to ensure that guests have a positive experience from arrival to departure. The successful candidate will demonstrate strong leadership skills, commit to Sofitel's core values, and contribute to the hotel's success.

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Key Performance Indicators:

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  • Guest satisfaction scores\
  • Loyalty programme enrolments\
  • Upselling and cross-selling targets\
  • Ambassador Engagement scores\
  • Financial performance metrics\
  • Employee engagement and retention rates\
  • Departmental productivity and efficiency metrics\