Hotel Service Ambassador
4 days ago
About Us
Company OverviewThe Anchorage Hotel and Spa is a luxury resort located in picturesque surroundings, offering guests an exceptional experience.
We provide world-class services, including fine dining at The Wild Herring and The Galley Kitchen, and luxurious indulgence at Spa Lucca.
Our goal is to deliver unforgettable experiences for our guests.
Job DescriptionLuxurious Accommodation - Spacious rooms, mezzanine-style loft suites, and an exclusive villa are available for our guests.
Key Responsibilities Include:
- Provide professional service at all times
- Welcome guests with sparkling wine on arrival
- Maintain guest accounts and assist with enquiries
- Process financial transactions
- Handle reservation enquiries and bookings
- Guest Check In / Out
- Resolve any guest complaints
- Advise guests on local attractions and activities
- Up-sell and promote hotel services
A 24-hour Front Desk operation is in place, with shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7-day roster.
Certifications Required: RSA
Please note that a Criminal Check is required prior to commencing the role (Costs covered by Wests Group).
RequirementsYou take a professional approach to customer service and strive to exceed expectations to ensure memorable stays.
Your attention to detail and ability to multitask will see you thrive in this role. Ideally, you come from a guest relations background within the hospitality sector, although this is not essential.
What We OfferWe provide the opportunity to complete formalised training to gain a Certificate III in Hospitality, a nationally recognised qualification.
As part of the Wests Group Australia, The Anchorage can offer great employee benefits, the chance to live, work, and explore the beautiful holiday location of Port Stephens, along with opportunities to develop your hospitality career.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, and education are valued to reflect the diversity of the communities we operate in.
We encourage Aboriginal and Torres Strait Islander peoples to apply.
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