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Community Support Advocate
2 months ago
This is a key position within the Older Persons Home Care Check In team, dedicated to providing advocacy support, including safety checks, information, and support to older people in the community in a proactive and preventative manner.
Key Responsibilities- Screening referrals from external and internal stakeholders based on eligibility criteria
- Make contact with clients who have been identified as benefiting from a safety check
- Develop and implement a personalized plan that will outline the preferred ways of communication, duration of support, and frequency of contact
- Ensure clients are aware of what our service can provide and the scope of practice
- Identifying potential risks for harm and working with the client proactively to reduce those risks by referral to appropriate agencies
- Providing information, including information about advocacy, the aged care system, other services, feedback processes, and rights and responsibilities
- Create an 'exit safely' plan with the client
- Support in the collection of feedback and evaluation of the project
- Effectively represent Seniors Rights Service in external forums and partnership meetings
- Provide verbal and written reports as requested by the management and funding bodies
- Maintain appropriate records and documentation, including accurate input and management of client data in the client management system
- Participate in Seniors Rights Service's Performance and Development Review program
- Promote safe work practices that are consistent with Seniors Rights Service's policies and comply with WHS legislation
- Promote and actively support a safe and inclusive working environment that celebrates everyone's uniqueness, including their race, gender identity, age, disability, religion, ethnicity, sexual orientation, and experiences
- Contribute to the development and maintenance of effective policies and procedures
- Some intrastate travel is required
- Undertake other tasks as assigned by the manager
- Relevant qualification in health/social sciences or other related field or relevant equivalent experience
- Demonstrated experience working within a client-centered framework in advocacy, case management, or a client service role
- Knowledge and understanding of socially isolated, homeless, or disadvantaged people
- Good interpersonal and communication skills, including assessment, care plan development, and report writing
- Excellent computer skills, fluent in Microsoft Office 365, and experience in data entry
- Ability to work within a small team environment as well as work with minimal supervision
- Commitment to delivering quality client services, working empathetically with clients to ensure the delivery of rights-based and client-focused services
- High level of resilience and self-care practices in place
- Commitment to ongoing professional development
- Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work-related mileage claims
- Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid federal police record check and driver's license