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Community Support Advocate

2 months ago


Newcastle, New South Wales, Australia Seniors Rights Service Full time
About the Role

This is a key position within the Older Persons Home Care Check In team, dedicated to providing advocacy support, including safety checks, information, and support to older people in the community in a proactive and preventative manner.

Key Responsibilities
  • Screening referrals from external and internal stakeholders based on eligibility criteria
  • Make contact with clients who have been identified as benefiting from a safety check
  • Develop and implement a personalized plan that will outline the preferred ways of communication, duration of support, and frequency of contact
  • Ensure clients are aware of what our service can provide and the scope of practice
  • Identifying potential risks for harm and working with the client proactively to reduce those risks by referral to appropriate agencies
  • Providing information, including information about advocacy, the aged care system, other services, feedback processes, and rights and responsibilities
  • Create an 'exit safely' plan with the client
  • Support in the collection of feedback and evaluation of the project
  • Effectively represent Seniors Rights Service in external forums and partnership meetings
  • Provide verbal and written reports as requested by the management and funding bodies
  • Maintain appropriate records and documentation, including accurate input and management of client data in the client management system
  • Participate in Seniors Rights Service's Performance and Development Review program
  • Promote safe work practices that are consistent with Seniors Rights Service's policies and comply with WHS legislation
  • Promote and actively support a safe and inclusive working environment that celebrates everyone's uniqueness, including their race, gender identity, age, disability, religion, ethnicity, sexual orientation, and experiences
  • Contribute to the development and maintenance of effective policies and procedures
  • Some intrastate travel is required
  • Undertake other tasks as assigned by the manager
Requirements
  • Relevant qualification in health/social sciences or other related field or relevant equivalent experience
  • Demonstrated experience working within a client-centered framework in advocacy, case management, or a client service role
  • Knowledge and understanding of socially isolated, homeless, or disadvantaged people
  • Good interpersonal and communication skills, including assessment, care plan development, and report writing
  • Excellent computer skills, fluent in Microsoft Office 365, and experience in data entry
  • Ability to work within a small team environment as well as work with minimal supervision
  • Commitment to delivering quality client services, working empathetically with clients to ensure the delivery of rights-based and client-focused services
  • High level of resilience and self-care practices in place
  • Commitment to ongoing professional development
  • Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work-related mileage claims
  • Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid federal police record check and driver's license