Operations Coordinator, Home-in

2 weeks ago


Lindfield, New South Wales, Australia Commonwealth Bank Full time
About Home-in

We're a pioneering company simplifying the property buying experience in Australia. Our mission is to provide a seamless, one-stop-shop for customers navigating the complex process of purchasing a home.

Role Overview

We're seeking an Operations Coordinator to join our team at Home-in. As a key member of our Operations and Customer Success Team, you'll play a vital role in ensuring the success of our customers' property journeys, from search to settlement.

Key Responsibilities
  • Manage multiple work streams, including contract review, exchange, and settlement, to ensure timely and accurate processing.
  • Liaise with our lawyer partners and lenders to maintain a comprehensive platform for customers.
  • Respond to customer inquiries, demonstrating empathy and commitment to exceptional customer service.
  • Process tasks and support requests within agreed turnaround times, ensuring consistent accuracy in a high-volume environment.
  • Stay up-to-date on business rules, operating procedures, quality standards, and internal policies to maintain compliance.
Requirements
  • A few years of experience in customer service, administration, or operational support.
  • A commitment to delivering exceptional customer service.
  • Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
  • Prioritization and planning skills to manage work volume effectively.
  • Excellent attention to detail and ability to navigate complex processes and information.
  • Exceptional team player with a desire to contribute to a winning team.
  • Please note that this role may require working outside business hours to support customers in WA.
Why Join Us?
  • Enjoy a dynamic start-up environment with opportunities for growth and development.
  • We foster a safe and inclusive space for our people to thrive.
  • Competitive salary and bonus structure.
  • Access to best-in-class benefits offered by the Commonwealth Bank Group.


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