Senior Associate, Client Experience Specialist

3 weeks ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly motivated and experienced Senior Associate to join our Transaction Banking team as a Client Experience Specialist. In this role, you will be responsible for managing and coordinating service for a portfolio of clients across multiple service channels, ensuring elevated levels of client satisfaction.

Key Responsibilities
  • Manage and coordinate service for a client portfolio across multiple service channels, ensuring elevated levels of client satisfaction
  • Manage all service escalations for a client portfolio, enabling others to engage on strategic selling objectives
  • Support the business in analytical activities, such as client reporting, process analysis, product analysis, risk reporting, and client performance analysis
  • Develop and maintain financial and data models to support business decisions and the ability to generate reports through merging multiple data sources
  • Identify cross-selling opportunities and work with the team and product partners to drive revenue growth
  • Collaborate with other teams, such as Risk, Operations, and Product Management, to ensure effective delivery of transaction banking solutions
  • Stay up to date with industry trends, regulatory developments, and market changes to inform business decisions
Requirements
  • Self-starter with a results-oriented mindset and a track record of achieving targets
  • Strong interpersonal, collaboration, and negotiation skills, with the ability to build a strong rapport with clients and work colleagues
  • Strong analytical skills and experience with financial and/or data modeling, or process engineering desirable
  • Understanding of transaction banking products and services, including payments, cash management, and merchant solutions, desirable
  • Operate with a risk mindset, proactively identifying and understanding, discussing, and acting upon current and future risks
  • Tertiary qualifications in finance, accounting, business administration, information technology, or a related field, or experience to reflect the same
  • Prior experience in finance transformation, financial services, information technology, consulting, transaction banking, or a related field, would be advantageous
About Us

The Commonwealth Bank is a leading financial institution that provides a wide range of financial services to individuals, businesses, and institutions. Our Transaction Banking team is responsible for delivering transaction banking solutions to our clients, and we are seeking a highly motivated and experienced Senior Associate to join our team as a Client Experience Specialist.

This role will provide you with the opportunity to work with a diverse range of clients, develop your analytical and problem-solving skills, and contribute to the growth and success of our business. If you are a motivated and experienced professional with a passion for client experience and relationship management, we encourage you to apply for this exciting opportunity.

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