Professional Test Operations Coordinator

3 weeks ago


Melbourne, Victoria, Australia Pearson Full time
Company Overview

Pearson is a global leader in delivering high-stakes exams to professionals and industries. Our worldwide network of test centers and partnerships enables millions of people to get their certifications and licenses, advancing their careers and lives.

Salary and Benefits

The attractive pay rate for this position is $20 per hour, offering a great opportunity to start or grow your career with us. We also provide flexible scheduling across various shifts, including Weekday (Monday to Friday) and Weekend (Saturday and Sunday) hours between 7am and 11pm.

Job Description

As a Casual Test Administrator, you will be responsible for providing exceptional customer service and a secure exam delivery environment. This includes:

  • Providing an excellent customer experience and ensuring a secure testing environment.
  • Complying with all testing procedures and adhering to company policies.
  • Verifying candidate identification and assisting with test setup.
  • Explaining exam procedures and proctoring candidates during tests.
  • Troubleshooting technical issues with internal departments.
  • Escalating policy breaches to relevant business personnel.
  • Maintaining a clean and organized testing area, including light housekeeping duties.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A High school diploma or equivalent.
  • Minimum 1 year of customer service experience.
  • Experience proctoring or invigilating exams (highly desirable).
  • Begins to intermediate level proficiency in Microsoft Office (Word, Excel, and Outlook).
  • Ability to sit for long periods, bend, and lift up to 20 lbs independently.
  • Comfortable working in a quiet testing environment with minimal distractions.
Benefits and Core Competencies

We value a culture of diversity, equity, and inclusion, where differences are celebrated and opportunities are accessible. Our core competencies include detail orientation, communication skills, problem-solving abilities, customer focus, and ethics and values.



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