English Language Test Operations Coordinator
2 days ago
Company Overview:
RMIT University is a leading institution in education and research, providing students with a dynamic Foundation Studies pathway program.
We pride ourselves on delivering real-life, work-ready, practical English skills for the challenges and opportunities our students will take on in a supportive and structured learning environment.
About the Role:
This role involves ensuring the fair and correct delivery of the IELTS and PTE-Academic tests in accordance with IELTS Australia, Pearson, and RMIT English Worldwide policies and procedures.
This includes creating a testing environment that enables test-takers to perform at their best.
About You:
To be successful in this position, you will have excellent customer service skills, a high order of attention to detail, and excellent communication skills including experience with clients from a variety of cultural backgrounds.
You should also be familiar with technology and able to troubleshoot under pressure, a team player willing to assist colleagues and demonstrate initiative, and fast learner with a positive attitude.
Key Responsibilities:
- Deliver high-quality testing services to meet client expectations
- Maintain accurate records of test results and statistics
- Provide exceptional customer service to test candidates and staff
- Work collaboratively with colleagues to achieve team goals
- Develop and maintain knowledge of testing procedures and policies
Working Hours:
Computer-based IELTS tests and PTE-Academic tests are conducted on Monday to Friday between 8:00 am to 5:00 pm. Paper-based IELTS tests are conducted on Saturdays and you may be asked to work between 7:15 am and 5:30 pm.
Salary and Benefits:
The estimated salary for this role is around $44.92 plus super per hour, making it an attractive opportunity for those seeking a rewarding career in education.
We offer a dynamic and supportive team environment, with opportunities for professional development and training sessions outside of regular working hours.
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