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Software Technical Support Engineer

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $120,000

**Job Title:** Technical Support Specialist

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We are seeking a highly skilled and experienced Technical Support Specialist to join our dynamic Software Support team. As a Technical Support Specialist, you will be responsible for ensuring the smooth operation of our customers' software systems, troubleshooting and resolving complex technical issues, and providing exceptional customer service.

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In this role, you will work closely with cross-functional teams to identify and resolve technical problems, develop and implement solutions, and provide training and support to internal stakeholders. You will also contribute to the development of digital self-help materials and knowledge sharing platforms to enhance customer experience and improve operational efficiency.

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To succeed in this role, you will need to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business, including proficiency in software architecture, unit testing, and other aspects of the SDLC. You will also require a strong understanding of Windows operating system, networking concepts, and security, as well as excellent communication and problem-solving skills.

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Key Responsibilities:

  • Owning, investigating, and resolving complex software issues
  • Accurate and timely documentation of activities and findings
  • Collaborating with colleagues in other support centers and departments
  • Focusing on customer experience and maintaining regular and empathetic communication with customers

**Required Skills and Qualifications:***

  • 2-4 years of experience in Application Support within an ASX top 100 business
  • Proficiency in software architecture, unit testing, and other aspects of the SDLC
  • Strong understanding of Windows operating system, networking concepts, and security
  • Excellent communication and problem-solving skills

**Benefits:**

This is an exciting opportunity to join a high-performing team and make a meaningful contribution to our customers' success. As a Technical Support Specialist, you will have the opportunity to work on challenging projects, develop your skills and expertise, and enjoy a collaborative and dynamic work environment.

**What We Offer:**

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • The opportunity to work on challenging projects and develop your skills and expertise