Software Technical Support Engineer

1 week ago

Sydney, New South Wales, Australia Schneider Electric Full time

Overview
Software Technical Support Engineer role at Schneider Electric.
This is a hybrid position located in Macquarie Park, NSW, Australia (3 days in office).
About us
Schneider Electric is a global specialist in energy management and automation.
We supply customers with safe, reliable, and sustainable energy solutions and transform how we live and work.
Our mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity
Join our Industrial Automation support team in the Pacific Zone (Australia and New Zealand).
The Software Technical Support Engineer is responsible for ensuring smooth operations for customers, troubleshooting and diagnosing faults across SCADA verticals and products supported (including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA).
The role collaborates with pre-sales, sales, quotes and procurement to focus on the customer end-to-end experience.
Key responsibilities
Own, investigate and resolve complex software issues, proposing workarounds for customers
Accurate and timely documentation of activities and findings in the case management system
Contribute to digital self-help materials and maintain an internal knowledge base
Collaborate with colleagues in other support centers and departments
Focus on customer experience with regular, empathetic communication while delivering technical resolutions
Learning continuously and actively contributing to the team and customers
About you
To succeed in this role, you should have 2–4 years of experience in Application Support within a large, established business (supporting mainstream software applications and various customers).
You should have a good understanding of software architecture, software unit testing, and other aspects of the SDLC.
A tertiary qualification in Engineering or Computer Science is preferred, along with familiarity with software and automation hardware communications and setup.
Key skills and experience
Experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
Understanding of Windows OS, networking concepts, and security
Knowledge of Windows tools and commands for diagnosing and troubleshooting software
Experience integrating hardware and software
Quick thinking, self-motivated, and able to maintain customer satisfaction while resolving issues
All applicants must have unrestricted working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Benefits of working for Schneider Electric:
Flexibility at Work and Global Family Leave
Option to participate in our Share Program with discounts and company contributions
Potential opportunity to purchase additional annual leave
Employee discounts with major vendors through rewards schemes
Continuous training on Schneider products
Exposure to a market leader in sustainability and automation
Collaborative, inclusive team environment
Schneider Electric is an Equal Opportunity Employer and committed to inclusion and diversity in the workplace.
Seniority level
Associate
Employment type
Full-time
Job function
Quality Assurance
Industries
Automation Machinery Manufacturing
We are looking for individuals who want to make an impact.
Apply online to be considered for this position.
This position will be posted until filled.
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