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Guest Experience Ambassador

3 weeks ago

Darwin, Northern Territory, Australia beBeeCustomerService Full time $50,500 - $60,500
Job Overview

Hilton is a leading global hospitality company offering a range of hotel brands and guest experiences.

We are seeking a skilled professional to join our team as a Guest Service Agent. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service and ensuring that all guests have a memorable stay with us.

Key Responsibilities:
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check-in/check-out, and complete audit procedures as required
  • Keep the Guest Service Manager fully informed of relevant guest and department feedback
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses and assist with Training and development efforts
  • Maximize room occupancy and use up-selling techniques to promote services and facilities
  • Use correct procedures for accepting foreign currencies, credit cards, and cash per hotel policy
  • Comply with hotel security, fire regulations, and all health and safety legislation
Required Skills and Qualifications:
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.

Hilton's vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences for guests worldwide.