Guest Service Agent

1 day ago

Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time
Overview

Oaks Darwin Elan Hotel is looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The role involves guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, with a focus on superb customer service and positive energy.

Key Responsibilities
  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests using property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Hourly rates
  • Monday - Friday: $32.31 per hour
  • Saturday: $38.78 per hour
  • Sunday: $45.24 per hour
Qualifications
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Additional Information
  • Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels' business needs (eligibility applies).
  • Exclusive Discounts:
    • 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
    • Discounts on international accommodation, food and beverage outlets worldwide.
    • Savings and cashback at over 400 popular retailers in Australia and New Zealand.
    • Discounts on entertainment and experiences.
    • Discounted furniture purchases to enhance your personal space.
    • NIB insurance discounts for added financial security.
  • Leave Benefits: Generous paid leave, including parental leave and birthday leave.
  • Wellbeing and Support:
    • Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
    • Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.


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