Guest Service Agent
4 weeks ago
Oaks Darwin Elan Hotel is looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.
The role involves guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, with a focus on superb customer service and positive energy.
Key Responsibilities- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests using property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
- Monday - Friday: $32.31 per hour
- Saturday: $38.78 per hour
- Sunday: $45.24 per hour
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
- Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels' business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
- Discounts on international accommodation, food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand.
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave, including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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