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Senior Workplace Host
2 months ago
We are seeking a highly skilled and experienced Senior Workplace Host to join our team at ISS Facility Management Pty Ltd. As a Senior Workplace Host, you will be responsible for delivering a world-class experience to our clients and their visitors.
Key Responsibilities- Curatorial Experience: Develop and deliver a comprehensive curatorial experience that showcases our client's history and values.
- Tour Management: Manage tour bookings and event reservations, ensuring a seamless experience for all visitors.
- Collaboration: Collaborate with internal and external stakeholders to ensure a safe and compliant environment for all visitors.
- Customer Service: Provide exceptional customer service, ensuring that all visitors have a positive and engaging experience.
- Team Leadership: Lead and manage a team of colleagues, providing guidance and support to ensure the delivery of exceptional customer experiences.
- Operational Management: Oversee the day-to-day operations of the workplace, ensuring that all facilities and services are maintained to the highest standard.
- Sustainability: Implement sustainable practices and cost-saving initiatives to minimize the environmental impact of our operations.
- Experience: Proven experience in hospitality, customer service, or a related field, with a strong track record of delivering exceptional customer experiences.
- Leadership: Strong leadership and management skills, with the ability to lead and motivate a team.
- Communication: Excellent communication and interpersonal skills, with the ability to communicate effectively with internal and external stakeholders.
- Problem-Solving: Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and effective manner.
- IT Literacy: Proficient in the use of technology, including web management and other relevant systems.
ISS Facility Management Pty Ltd is a leading provider of facility management services, dedicated to delivering exceptional customer experiences and creating sustainable environments. We are passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully.
