Duty Manager Opportunity

2 weeks ago

Sydney, New South Wales, Australia beBeeManagement Full time $120,000 - $150,000

W Sydney Duty Manager Job Opportunity

Are you a charismatic and guest-centric individual with a passion for delivering exceptional service? Do you have previous experience in Front Desk/Front Office roles, ideally within a supervisory or DM position, within a luxury hotel?

We are seeking a highly skilled Duty Manager to join our Front Desk (Welcome) Team at W Sydney. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests and balances the needs of guests, talent, and the entirety of W Sydney.

As a Duty Manager, you will be responsible for maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. You will also assist the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations, including business decisions and following W brand guidelines.

Key Responsibilities:

  • Perform day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills;
  • Drive W's Whatever Whenever Culture and Bonvoy Loyalty program;
  • Assist the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations;
  • Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team;
  • Ensure Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction;
  • Extensive knowledge of guest services procedures, financial procedures, and payment processes;
  • Establishes challenging, realistic and obtainable goals to guide operation and performance;
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Requirements:

  • Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel;
  • Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management;
  • Attention to detail and excellent oral & written communication skills;
  • Ability to work on weekends/public holidays based on operational/business requirements;

Benefits:

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends;
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International;
  • Discounts on food & beverage across all our hotels;
  • Recognition programs to keep you motivated;
  • Wellbeing & mindfulness programs to ensure you stay healthy;
  • Employee Assistance Program;
  • 'Great Places to Work' certified;

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Join us at W Sydney where we strive to ignite curiosity, expand worlds and create unforgettable experiences for our guests and colleagues alike.

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