Duty Manager

4 days ago

Sydney, New South Wales, Australia Ust Full time

UST Global is looking for Duty Manager to join our team in Sydney, Australia.

The role of a Duty Manager is essential for ensuring the continuity of IT services. The Duty Manager plays a crucial role in Incident Management and Service Operation processes.

The Duty Manager is a pivotal role in maintaining service quality and minimising disruptions in IT services. They act as a bridge between technical teams and management, ensuring that incidents are managed effectively, and that the IT organisation is responsive to the needs of the business.

**In this role you will**:

- Incident Management: The Duty Manager is responsible for overseeing and coordinating the resolution of major incidents. They ensure that the Incident Management process is followed effectively, aiming to restore normal service as quickly as possible, awareness of urgency to resolve.
- Availability: Monitoring and managing the availability of IT services, especially during non-standard hours. They may initiate actions to address service interruptions and outages.
- Communication: Maintaining clear and timely communication with stakeholders, including customers, technical teams, and senior management. They provide updates on incident status and resolution progress.
- Escalation: Identifying situations that require escalation to higher management or other teams, such as Problem Management or Change Management, to expedite resolution.
- Resource Coordination: Ensuring that the right resources (engineers, support teams, etc.) are available and engaged in resolving incidents, and managing their workload effectively.
- Documentation: Keeping accurate records of incidents, actions taken, and resolutions achieved. This includes ensuring that all incidents are documented in the ITSM (IT Service Management) system.
- Continuous Improvement: Identifying opportunities for process improvement within Incident Management and related processes. They contribute to post-incident reviews and lessons learned.
- On-Call Support: The Duty Manager may be part of an on-call rotation to address critical incidents that occur outside of regular business hours.
- Risk Management: Assessing and mitigating risks associated with ongoing incidents and making decisions to minimise business impact.

**To be successful in this role you will have**:

- Five or more years of experience in a similar role supporting 400 services in a 24/7 period.
- Experience in multi shored delivery teams and clients.
- Customer centric.
- Experience in process improvement.
- ITIL 3/4 Certification, ServiceNow Platform.

**Benefits & Perks**
- Flexible/hybrid working arrangements.
- Health insurance.
- Novated Car Lease.
- Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

**Our commitment to Diversity, Equity and Inclusion**

Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

**About UST**

LI-BM

  • Duty Manager

    4 days ago

    Sydney, New South Wales, Australia Zenith Hotels Full time $70,000 - $120,000 per year

    DUTY MANAGER | RYDALMERE TAVERNABOUT USWe are on the journey to become the most iconic hospitality group in the world led by phenomenal people. At Rydalmere Tavern, our one-of-a-kind gaming room is now open, delivering exceptional experiences to our guests. Exciting renovations are underway for our sports bar, and we're looking for an experienced Duty...

  • Duty Manager

    6 days ago

    Sydney, New South Wales, Australia Sir Joseph Banks Hotel Full time $60,000 - $80,000 per year

    Company DescriptionThe Orion Hotel Group's, iconic Sir Joseph Banks Hotel in Botany is a classic pub featuring a range of amenities, including an established bistro, beer garden, bottle shop, accommodation, TAB facilities, EGM's and a family-friendly atmosphere. Located in a convenient setting, the hotel is designed to offer a relaxing and enjoyable...

  • Duty Manager

    4 days ago

    Sydney, New South Wales, Australia Belgravia Leisure Full time

    The RoleThe Aquatic Duty Manager's primary responsibility is to oversee the safety, evacuation and operation of the entire centre in the absence of the Centre Manager and to direct day to day activities of the café, aquatics, health club, sports programmes, private hires, events and customer service staff.This role will include Lifeguarding on pool deck...

  • Duty Manager

    2 days ago

    Sydney, New South Wales, Australia Belgravia Leisure Full time

    The RoleThe Aquatic Duty Manager's primary responsibility is to oversee the safety, evacuation and operation of the entire centre in the absence of the Centre Manager and to direct day to day activities of the café, aquatics, health club, sports programmes, private hires, events and customer service staff.This role will include Lifeguarding on pool deck...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Duty Manager role at Novotel Hotels1 week ago Be among the first 25 applicantsJoin to apply for the Duty Manager role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.The Company & HotelWe are 'relentlessly guest obsessed' at Accor.Everything we do, we do to help our guests feel welcome and valued and to...

  • Duty Manager

    3 days ago

    Sydney, New South Wales, Australia Pittwater Rsl Full time

    **Duty Manager****Full Time**Pittwater RSL Club has an exciting opportunity for an experienced Duty Manager to join the team. This role is ideally suited to a dynamic individual with exceptional leadership skills and the ability to drive customer service at a high level. The position requires the successful applicant to always act as a role model and present...

  • Duty Manager

    3 days ago

    Sydney, New South Wales, Australia San Churro Penrith Full time

    San Churro's Penrith team is seeking a confident and experienced Duty Manager to be a valuable addition to our growing team. As a Duty Manager, you will be responsible for assisting with the day to day operations of the Chocolateria, providing exceptional service to San Churro customers and producing our amazing products to a high standard. You will also be...

  • Duty Manager

    2 days ago

    Sydney, New South Wales, Australia Story Bridge Hotel Full time

    We are looking for an experienced Duty Manager to join the Story Bridge HotelStory Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since...

  • Duty Manager

    4 days ago

    Sydney, New South Wales, Australia Ultimate Soccer Full time

    **Join the Ultimate Soccer Team**Ultimate Soccer, Western Sydney's premier small sided football facility, is looking for an enthusiastic **Duty Manager** to help us deliver an exceptional football and customer experience. We are seeking someone available to work **weeknights, weekends, or both.****About the Role**:Reporting to the Facility Manager, the Duty...

  • Duty Manager

    3 days ago

    Sydney, New South Wales, Australia San Churro Penrith Full time

    San Churro's Penrith team is seeking a confident and experienced Duty Manager to be a valuable addition to our growing team. As a Duty Manager, you will be responsible for assisting with the day to day operations of the Chocolateria, providing exceptional service to San Churro customers and producing our amazing products to a high standard. You will also be...