Infrastructure Operations Specialist

3 days ago

North Ryde, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking an experienced Infrastructure Operations Specialist to join our 24/7 Data Centre Services Operations Team within Group Technology. As a key member of our team, you will provide support for Westpac Group's critical IT systems, ensuring high levels of system reliability and efficient resolution of trouble tickets.

Main Responsibilities
  • Perform diagnostics and troubleshooting to identify and resolve technical issues
  • Collaborate with external and 3rd party vendors/contractors to achieve organisational needs
  • Maintain a high level of system reliability by prioritising resolution of trouble tickets efficiently
  • Develop and implement processes and guidelines to improve DC operational efficiencies
  • Establish productive working relationships with business and strategic partner colleagues to ensure interdepartmental outcomes aligned for the success of Data Centre Services
Requirements
  • Entry-level knowledge of Windows and/or Linux Operating Systems
  • Basic knowledge of data centres, data cabling and cable management preferred (but not essential)
  • Excellent customer service, communication skills and a 'can do' attitude
  • Ability to self-manage assigned tasks to high quality and time
  • Ability to work as part of a 24 x 7 operations support team
  • Personal transport is essential to travel to some Westpac Data Centre locations
  • IT related Degree/Diploma/Certificate IV graduate
About Westpac Group

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

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