Front Line Animal Support Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $45,000 - $70,000

Animal Care Associate

We are seeking a friendly and caring individual to join our team in providing high-quality, compassionate care to pets when they need it most.

This role is crucial in providing exceptional customer service and ensuring smooth operations in a fast-paced environment.

Key Responsibilities:

  • Greet and assist pet owners and their animals with warmth and compassion
  • Manage a multi-line phone system, directing calls to the appropriate departments
  • Schedule appointments and manage patient admissions
  • Verify and update client information in the electronic medical records system
  • Assist with payment processing, insurance verification, and billing inquiries
  • Maintain a clean and organized reception area
  • Collaborate with the veterinary team to ensure efficient patient flow
  • Handle basic administrative tasks, such as data entry and filing
  • Contribute to the overall positive and professional atmosphere in the clinic

Requirements:

  • Excellent customer service and interpersonal skills
  • Strong communication abilities, both written and verbal
  • Organised and detail-oriented with good multitasking abilities
  • Proficiency in using office software and basic computer skills
  • Ability to remain calm under pressure in emergency situations

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