Customer Experience Specialist
4 weeks ago
About the Role
We are seeking a skilled Customer Experience Specialist to join our team at Zip. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.
Key Responsibilities
- Manage customer relationships and resolve issues in a timely and professional manner
- Provide product information and support to customers
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements
- 6-12+ months experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong product knowledge and ability to learn new products quickly
- Ability to work independently and as part of a team
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Us
Zip is a leading digital financial services company that offers innovative, people-centred products. We are committed to delivering exceptional customer experiences and building strong relationships with our customers.
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