Learning and Professional Growth Specialist
6 days ago
Elevate employee training and development by transforming a National Contact Centre.
About the Role:- Develop and implement learning strategies for employees.
- Assess training needs through consultation with managers, performance data, and staff feedback.
- Create engaging instructional content and detailed work instructions for face-to-face training.
- Facilitate both technical (systems, product) and soft skills (quality conversations, objection handling) training sessions.
- Lead new starter induction programs and ongoing professional development initiatives.
- Demonstrated experience in instructional design, content creation, and facilitation.
- Strong ability to develop clear, practical work instructions and training materials.
- Certificate IV in Training and Assessment or equivalent.
- Experience with e-learning platforms and digital training tools.
- Able to work full-time on site during induction periods, with flexibility to work from home outside of induction.
- Foster a culture of continuous learning and professional growth within the Contact Centre.
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