Learning and Professional Growth Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeLearning Full time $110,000 - $120,000
Job Opportunity

Elevate training and development for a leading Australian manufacturer and distributor of premium surfaces and building materials.

  • Transformative Role: As the Learning & Development (L&D) Lead, you will design, deliver, and refine learning programs that empower staff at all levels.
About the Role
  • Develop and implement learning strategies for new starters and existing staff.
  • Assess training needs through consultation with managers, performance data, and staff feedback.
  • Create engaging instructional content and detailed work instructions for face-to-face training.
  • Facilitate both technical (systems, product) and soft skills (quality conversations, objection handling) training sessions.
  • Lead new starter induction programs and ongoing professional development initiatives.
  • Assess training needs, measure learning effectiveness, and drive continuous improvement.
  • Collaborate with stakeholders to align training with business goals.
  • Manage L&D budgets and resources efficiently.
  • Foster a culture of continuous learning and professional growth within the Contact Centre.
Requirements
  • Demonstrated experience in instructional design, content creation, and facilitation.
  • Strong ability to develop clear, practical work instructions and training materials.
  • Confident delivering both technical and soft skills training.
  • Self-starter with a passion for rebuilding and innovating training programs.
  • Excellent communication, stakeholder engagement, and teamwork skills.
  • Strong knowledge of customer service and sales processes, ideally from a product-based industry.
  • Able to work full-time on site during induction periods, with flexibility to work from home outside of induction.
  • Experience in training delivery within contact centre or similar environment.
  • Certificate IV in Training and Assessment or equivalent.
  • Experience with e-learning platforms and digital training tools.
Benefits
  • Opportunity to partner with a respected industry leader.
  • Collaborative, supportive leadership team.
  • Make a real impact by shaping the development of a national workforce.
  • Competitive salary package: $110,000–$120,000 + super (negotiable for the right experience).
  • Hybrid - Work from home on Mondays and Fridays.
  • Fantastic team culture - Team lunches, yearly Christmas party, and more.

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