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Vetting Quality Assurance Expert
2 weeks ago
As a Quality Assurance Specialist, you will be responsible for conducting quality assurance across security clearance assessment cases.
This role involves working with government agencies and implementing quality assurance processes to set new standards in quality excellence in vetting.
The position is based in the Australian Capital Territory or other locations as required.
Key Responsibilities:- Quality assurance– conduct ongoing QA for your determined case load and clearance level, aligning to quality expectations and procedures/policies for the agency, strictly adhering to Protective Security Policy Framework (PSPF) and best practices.
- Quality assurance management– help manage QA case allocation queue, support and maintain quality assurance policies and procedures to ensure compliance with agency and organizational standards. Provide inputs into quality measurement and reporting.
- Coaching and mentoring– provide coaching as required based on identified trends from QA, as well as inputting into training requirements enabling a continuous development program for current/experienced Vetting Analysts.
- Complex case support– provide hands-on support for complex cases, using experience and vetting knowledge to enable vetting analysts to complete the case.
- Performance metrics and reporting- input into quality reporting and metrics (based on agreed KPIs), identifying improvement recommendations to senior management.
- Continuous improvement– stay informed about industry trends, best practices, quality and performance trends to inform training methods and focus.
What we look for:
- A minimum Negative Vetting Level 1, with the opportunity to upgrade to Negative Vetting 2 as required.
- Certificate IV in Government (Personnel Security Vetting).
- Vetting and QA experience (essential) in Government or similar high-security environments.
Ideally, you'll also have the skills and attributes below but don't worry if you don't tick all the boxes. We're interested in your aptitude, attitude and willingness to learn.
- Vetting: Experience with on-the-job vetting across Baseline to NV2.
- Attention to Detail: The meticulous scrutiny of extensive data and identification of potential security risks.
- Quality Assurance: Experience conducting QA on cases, with firm commitment to uphold high-quality standards in vetting processes and documentation, strictly adhering to the PSPF.
- Time Management: Ensure milestones and SLAs are met with close attention to competing demands on time.
Benefits:
- Support for career development with future-focused skills.
- Flexible work arrangements to balance professional and personal life.
- A comprehensive benefits package including wellness incentives, access to additional flexible leave, and family-friendly policies.
