Operational Excellence Manager

1 day ago


Melbourne, Victoria, Australia beBeeHospitality Full time $80,000 - $100,000
Senior Hospitality Operations Manager

This role is pivotal to the success of our venue. As Senior Hospitality Operations Manager, you will be responsible for leading a high-performing team to deliver exceptional guest experiences.

Key Responsibilities:
  • Develop and implement operational strategies to drive revenue growth, enhance guest satisfaction, and maintain high standards of service quality.
  • Manage and train a diverse team to excel in their roles, leveraging strengths to drive business outcomes.
  • Collaborate closely with chefs, kitchen teams, and other stakeholders to ensure seamless service delivery.
  • Implement effective rostering, budgeting, inventory control, and stock management systems.
  • Maintain compliance with liquor licensing, health & safety regulations, and adherence to venue standards.
Qualifications:
  • A minimum three years of experience in managing premium or high-volume hospitality venues.
  • Exceptional leadership skills, with a proven track record of driving results in fast-paced, guest-focused environments.
  • Strong financial, operational, and people management skills.
  • Passion for delivering memorable food, beverage, and event experiences.
  • Excellent knowledge of wines, spirits, cocktails, and emerging trends, with WSET III certification highly regarded.
  • Ability to create an empowered, connected, and inspired workplace culture.


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