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Operational Excellence Manager
3 weeks ago
Our company is dedicated to transforming international money transfers. We foster a collaborative environment that encourages growth, innovation, and skill development.
Main Responsibilities- Lead operational efficiency and drive process improvements by streamlining day-to-day remittance operations for accuracy, security, and timeliness.
- Oversee the execution of operational activities, ensuring compliance with regulatory requirements and international regulations.
- Identify risks, manage fraud, and collaborate with banking partners to maintain high-quality customer service and resolve escalations.
- Monitor and analyze key performance indicators (KPIs), generate reports, and provide strategic insights to inform senior management decisions.
- 4+ years of experience in an operational role with a strong background in fintech or remittance industry.
- Excellent leadership, organisational, and time management skills, with high computer literacy and a solid understanding of anti-money laundering (AML)/countering the financing of terrorism (CTF) obligations.
- Strong communication and interpersonal skills, with the ability to sustain excellent customer relationships.
