Director of Operational Excellence

2 days ago

Geraldton, Western Australia beBeeLeadership Full time $160,000 - $180,000
Lead Operations: Drive Growth

This exciting opportunity focuses on operational excellence and business growth.

  • Drive Growth: Make an Impact
  • Ensure the smooth running of operations, oversee service delivery and maintain profitability.

This is a hands-on leadership role suited to someone who leads by example, thrives on relationship building bringing a balance of operational excellence, client engagement and commercial acumen.

Key Responsibilities
  1. Business Development & Growth:
  • Proactively identify and pursue new business opportunities through networking, referrals, tenders, and industry connections.
  • Build and maintain strong relationships with clients across existing contracts to secure renewals, extensions, and upsell opportunities.
  • Lead the preparation of tenders, bids and proposals.
  • Attend industry events, association meetings and networking functions to enhance brand presence.
  • Collaborate with the Director to set and achieve growth targets aligned with company strategy.
Operational Objectives:
  • Support the operations, administrative and client services teams to ensure smooth service delivery.
  • Ensure service quality standards are upheld and operational efficiencies continually improved.
  • Monitor contract performance and profitability, providing clear and accurate reporting.
  • Occasionally travel to Perth and/or Melbourne for client and company meetings.
People Management:
  • Lead and support the recruitment of cleaners and other operational staff as required.
  • Facilitate weekly team meetings to maintain communication and alignment.
  • Provide day-to-day leadership, guidance, and support across operational and admin teams.
  • Promote a positive, collaborative workplace culture where staff feel valued and supported.
Finance Objectives:
  • Manage operational budgets and costs within approved limits.
  • Monitor supply usage and implement cost-control measures.
  • Deliver accurate and timely weekly and monthly performance reports to the Director.
Industry & Community Engagement:
  • Represent the business at BASCA (Building and Services Contractors Association) meetings and other industry engagements.
  • Attend sponsored events (e.g. community functions, golf tournaments, local initiatives) as a company representative.

About You:

  • You are an experienced leader who combines commercial drive with operational expertise.
  • 5+ years' experience in a senior leadership role within cleaning services, or a similar operational environment.
  • Demonstrated success in growing client portfolios and securing new contracts through relationship building and tendering.
  • Proven experience overseeing day-to-day operations, client services and administration in a multi-site or service based business.
  • Strong working knowledge of ISO 9001, ISO 45001, and ISO 14001 standards.
  • Excellent budget management and financial oversight skills, with a focus on cost control and profitability.
  • Experience recruiting, managing, and motivating teams.
  • High level of professional communication, reporting and organisational skills.
  • A collaborative and approachable leadership style, with a genuine commitment to quality, safety, and service excellence.

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